**Feature request: Embedded web/chat window (in-app WebView button type)**

[phabt0w]

First off, thanks for SupportApp — we've deployed it across our macOS fleet via Jamf Pro and it's been a great help-desk tool.

Summary

It would be great to have the ability to open an embedded web/chat window inside SupportApp itself, rather than only launching an external app or URL.

Use case

We'd like to add a button (e.g. "Support Bot") that, when clicked, opens a web view hosted within SupportApp pointed at an internal, self-hosted support assistant via a configurable URL. The goal is to keep the support experience contained within the SupportApp UI instead of sending users out to a browser, so the interaction feels native and stays within the corporate support surface.

Current limitation

Today the Button ActionType supports App, URL, Command and PrivilegedScript. A URL button opens the default browser, and there's no way to render web content inside the app. As far as I can tell, an embedded view would currently require forking the Swift source, which isn't really maintainable for a managed fleet.

Proposed solution

• A new ActionType (e.g. WebView / EmbeddedURL) or a new Item Type that opens a sandbox-safe WKWebView panel within SupportApp.
• A configurable target URL via the existing nl.root3.support preference domain so it can be managed entirely through a Configuration Profile.
• Optionally, sizing/title configuration for the window.

This would let organizations link SupportApp directly to their own internal chat/support assistants without leaving the app. Happy to provide more detail or help test a beta if useful.

Thanks for considering it!