From 355fedd31d8e00e07602a93f7be3f3d455536d23 Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 1 Jul 2026 10:38:57 -0400 Subject: [PATCH 01/11] Create post-paid-billing --- accounts-billing/post-paid-billing | 74 ++++++++++++++++++++++++++++++ 1 file changed, 74 insertions(+) create mode 100644 accounts-billing/post-paid-billing diff --git a/accounts-billing/post-paid-billing b/accounts-billing/post-paid-billing new file mode 100644 index 000000000..37b5a3a87 --- /dev/null +++ b/accounts-billing/post-paid-billing @@ -0,0 +1,74 @@ +--- +title: "Post-paid billing" +sidebarTitle: "Post-paid billing" +description: "Understand how enterprise post-paid billing works on Runpod." +--- + +Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, your usage is metered throughout the month and invoiced in arrears under a signed contract at your contracted rates. + + + Post-paid billing is available to enterprise customers only. To convert your account or discuss enterprise pricing, contact your Runpod account representative. + + +## How it works + +1. Your resource usage is metered continuously via Runpod's billing system. +2. At the end of each billing period, an invoice is generated at your contracted rates. +3. Your account manager sends the invoice to your accounts payable team — invoices are not visible in the Runpod console. +4. Payment is handled externally per your contract terms. + +## What changes in the console + +Post-paid accounts have a different console experience from prepaid accounts: + +| | Prepaid | Post-paid | +|---|---|---| +| **Account → Billing** | Visible — shows balance, transactions, payment methods | Hidden entirely | +| **Balance** | Positive credit balance | Shows $0.00 | +| **Payment methods** | Add/remove credit cards | Not available | +| **Credit codes** | Can redeem | Not available | +| **Autopay** | Available | Disabled | +| **Savings plans** | Visible | Hidden | +| **Cost Center** | Available | Primary billing surface | + +### Balance showing $0.00 + +Post-paid accounts start at $0.00 and may go negative between invoice cycles. A negative balance is expected — it reflects unbilled usage that will appear on your next invoice. It does not indicate an error or trigger any service interruption. + +Post-paid accounts can run indefinitely with a negative balance. There are no low-balance warnings, no automatic suspensions, and no service interruptions triggered by balance alone. + +## What gets billed + +Post-paid billing covers **Secure Cloud resources only**. Community Cloud usage is excluded from enterprise invoices. + +| Resource | Billing dimension | +|---|---| +| **GPU Pods** | 18 GPU types individually priced; billed while running and idle | +| **Serverless** | 10 memory tiers; active workers and flex workers are separate line items | +| **Instant Clusters** | 5 GPU types | +| **Storage** | Volume, container disk, network volume under 1 TB, network volume over 1 TB | +| **CPU Pods** | Billed while running and idle | + +## Contract types + +Enterprise customers are billed at contracted rates, not retail prices. Three contract structures are available: + +**Standard savings plan** — Fixed duration and terms with a discounted rate applied automatically across your usage. + +**Custom savings plan** — Sales-configured commitment, duration, and discount negotiated per customer. + +**Reserved + burst** — A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. + +Contact your account representative to discuss which contract structure fits your workload. + +## Cost centers + +Cost Center is the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments and view usage breakdowns in Billing Explorer. + +All org members can view their own usage in Billing Explorer. Org admins can view usage for any individual member. + +See [Cost centers](/accounts-billing/cost-centers) for setup instructions. + +## Invoicing + +Invoices are managed by your Runpod account manager and sent to your accounts payable team externally — they are not accessible inside the Runpod console. For invoice questions, billing disputes, or changes to your contract, contact your account representative directly. From 2403ede1db9a9c621ec1f321fed1cc888571789e Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 1 Jul 2026 10:41:13 -0400 Subject: [PATCH 02/11] Update docs.json --- docs.json | 1 + 1 file changed, 1 insertion(+) diff --git a/docs.json b/docs.json index a70e93685..83f9800e3 100644 --- a/docs.json +++ b/docs.json @@ -260,6 +260,7 @@ "accounts-billing/cost-centers", "accounts-billing/referrals", "accounts-billing/manage-payment-cards" + "accounts-billing/post-paid-billing" ] }, { From 1f0d0573afb53c7fec911eabe09e39654ad39d67 Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 16 Sep 2026 14:28:19 -0400 Subject: [PATCH 03/11] Apply Zack McKenna review comments on post-paid billing page --- accounts-billing/post-paid-billing | 30 ++++++++++++++---------------- 1 file changed, 14 insertions(+), 16 deletions(-) diff --git a/accounts-billing/post-paid-billing b/accounts-billing/post-paid-billing index 37b5a3a87..7f11991f8 100644 --- a/accounts-billing/post-paid-billing +++ b/accounts-billing/post-paid-billing @@ -24,18 +24,16 @@ Post-paid accounts have a different console experience from prepaid accounts: | | Prepaid | Post-paid | |---|---|---| | **Account → Billing** | Visible — shows balance, transactions, payment methods | Hidden entirely | -| **Balance** | Positive credit balance | Shows $0.00 | +| **Balance** | Positive credit balance | Not displayed | | **Payment methods** | Add/remove credit cards | Not available | | **Credit codes** | Can redeem | Not available | | **Autopay** | Available | Disabled | | **Savings plans** | Visible | Hidden | -| **Cost Center** | Available | Primary billing surface | +| **Cost centers** | Available | Primary billing surface | -### Balance showing $0.00 - -Post-paid accounts start at $0.00 and may go negative between invoice cycles. A negative balance is expected — it reflects unbilled usage that will appear on your next invoice. It does not indicate an error or trigger any service interruption. - -Post-paid accounts can run indefinitely with a negative balance. There are no low-balance warnings, no automatic suspensions, and no service interruptions triggered by balance alone. + + Standard prepaid behaviors — pods stopping at $0, low-balance alerts, and autopay reloads — do not apply to post-paid accounts. If the billing overview page refers to any of these, they are not relevant to your account. + ## What gets billed @@ -43,19 +41,19 @@ Post-paid billing covers **Secure Cloud resources only**. Community Cloud usage | Resource | Billing dimension | |---|---| -| **GPU Pods** | 18 GPU types individually priced; billed while running and idle | -| **Serverless** | 10 memory tiers; active workers and flex workers are separate line items | -| **Instant Clusters** | 5 GPU types | -| **Storage** | Volume, container disk, network volume under 1 TB, network volume over 1 TB | -| **CPU Pods** | Billed while running and idle | +| **GPU Pods** | Priced per GPU type; GPU and CPU time billed while the pod is running. Storage continues to be billed while the pod is stopped. | +| **Serverless** | Flex workers and active workers, priced per GPU per second | +| **Instant Clusters** | Priced per GPU type | +| **Storage** | Container disk, volume disk, network volume | +| **CPU Pods** | Billed while running. Storage continues to be billed while stopped. | ## Contract types Enterprise customers are billed at contracted rates, not retail prices. Three contract structures are available: -**Standard savings plan** — Fixed duration and terms with a discounted rate applied automatically across your usage. +**Committed discount** — Fixed duration and terms with a discounted rate applied automatically across your usage. -**Custom savings plan** — Sales-configured commitment, duration, and discount negotiated per customer. +**Custom enterprise contract** — Sales-configured commitment, duration, and discount negotiated per customer. **Reserved + burst** — A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. @@ -63,9 +61,9 @@ Contact your account representative to discuss which contract structure fits you ## Cost centers -Cost Center is the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments and view usage breakdowns in Billing Explorer. +Cost centers are the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments and view usage breakdowns in Billing Explorer. -All org members can view their own usage in Billing Explorer. Org admins can view usage for any individual member. +Only admin and billing roles can access Billing Explorer, where they can view usage across all org members. See [Cost centers](/accounts-billing/cost-centers) for setup instructions. From dbd7bef6df251ef9d608252daa125327d2c6467f Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 16 Sep 2026 15:06:20 -0400 Subject: [PATCH 04/11] Update docs.json --- docs.json | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs.json b/docs.json index 282adb2c5..2bb1cef70 100644 --- a/docs.json +++ b/docs.json @@ -282,7 +282,7 @@ "accounts-billing/billing", "accounts-billing/cost-centers", "accounts-billing/referrals", - "accounts-billing/manage-payment-cards" + "accounts-billing/manage-payment-cards", "accounts-billing/post-paid-billing", "accounts-billing/sales-tax", "accounts-billing/add-tax-id" From 34b4e3f779e198a3760429eb0fd5cd25140ee62d Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 16 Sep 2026 15:16:04 -0400 Subject: [PATCH 05/11] Rename post-paid-billing to post-paid-billing.mdx --- accounts-billing/{post-paid-billing => post-paid-billing.mdx} | 0 1 file changed, 0 insertions(+), 0 deletions(-) rename accounts-billing/{post-paid-billing => post-paid-billing.mdx} (100%) diff --git a/accounts-billing/post-paid-billing b/accounts-billing/post-paid-billing.mdx similarity index 100% rename from accounts-billing/post-paid-billing rename to accounts-billing/post-paid-billing.mdx From 8652781d0befa5adea89e9b4af329ae25108c4ef Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Wed, 16 Sep 2026 19:48:33 +0000 Subject: [PATCH 06/11] Apply Runpod style guide to post-paid-billing page Apply promptless.md and the Runpod style guide to accounts-billing/post-paid-billing.mdx: remove em-dash separators, capitalize Pods, escape $0, lengthen the meta description into the 110-160 char range, and convert the contract-types and prepaid-behaviors lists to punctuated bullets. Also tightens prose to active voice and adds a billing-overview link. --- accounts-billing/post-paid-billing.mdx | 48 +++++++++++++++----------- 1 file changed, 27 insertions(+), 21 deletions(-) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index 7f11991f8..fd6caa8e4 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -1,10 +1,10 @@ --- title: "Post-paid billing" sidebarTitle: "Post-paid billing" -description: "Understand how enterprise post-paid billing works on Runpod." +description: "Learn how Runpod's enterprise post-paid billing works: usage is metered and invoiced in arrears at your contracted rates, with a different console experience." --- -Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, your usage is metered throughout the month and invoiced in arrears under a signed contract at your contracted rates. +Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, you're billed under a signed contract at your contracted rates. Your usage is metered throughout the month and invoiced in arrears (billed after usage occurs). Post-paid billing is available to enterprise customers only. To convert your account or discuss enterprise pricing, contact your Runpod account representative. @@ -12,18 +12,20 @@ Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a ## How it works -1. Your resource usage is metered continuously via Runpod's billing system. -2. At the end of each billing period, an invoice is generated at your contracted rates. -3. Your account manager sends the invoice to your accounts payable team — invoices are not visible in the Runpod console. +Runpod bills post-paid accounts through the following process: + +1. Runpod's billing system meters your resource usage continuously. +2. At the end of each billing period, Runpod generates an invoice at your contracted rates. +3. Your account manager sends the invoice to your accounts payable team. 4. Payment is handled externally per your contract terms. ## What changes in the console Post-paid accounts have a different console experience from prepaid accounts: -| | Prepaid | Post-paid | +| Feature | Prepaid | Post-paid | |---|---|---| -| **Account → Billing** | Visible — shows balance, transactions, payment methods | Hidden entirely | +| **Account → Billing** | Visible: shows balance, transactions, and payment methods | Hidden entirely | | **Balance** | Positive credit balance | Not displayed | | **Payment methods** | Add/remove credit cards | Not available | | **Credit codes** | Can redeem | Not available | @@ -32,7 +34,13 @@ Post-paid accounts have a different console experience from prepaid accounts: | **Cost centers** | Available | Primary billing surface | - Standard prepaid behaviors — pods stopping at $0, low-balance alerts, and autopay reloads — do not apply to post-paid accounts. If the billing overview page refers to any of these, they are not relevant to your account. + Standard prepaid behaviors do not apply to post-paid accounts: + + - Pods stopping at \$0. + - Low-balance alerts. + - Autopay reloads. + + If the [billing overview page](/accounts-billing/billing) refers to any of these, they are not relevant to your account. ## What gets billed @@ -41,32 +49,30 @@ Post-paid billing covers **Secure Cloud resources only**. Community Cloud usage | Resource | Billing dimension | |---|---| -| **GPU Pods** | Priced per GPU type; GPU and CPU time billed while the pod is running. Storage continues to be billed while the pod is stopped. | -| **Serverless** | Flex workers and active workers, priced per GPU per second | -| **Instant Clusters** | Priced per GPU type | -| **Storage** | Container disk, volume disk, network volume | +| **GPU Pods** | Priced per GPU type. GPU and CPU time are billed while the Pod is running. Storage continues to be billed while the Pod is stopped. | +| **Serverless** | Flex workers and active workers, priced per GPU per second. | +| **Instant Clusters** | Priced per GPU type. | +| **Storage** | Container disk, volume disk, network volume. | | **CPU Pods** | Billed while running. Storage continues to be billed while stopped. | ## Contract types -Enterprise customers are billed at contracted rates, not retail prices. Three contract structures are available: - -**Committed discount** — Fixed duration and terms with a discounted rate applied automatically across your usage. - -**Custom enterprise contract** — Sales-configured commitment, duration, and discount negotiated per customer. +You're billed at contracted rates rather than retail prices. Three contract structures are available: -**Reserved + burst** — A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. +- **Committed discount:** Fixed duration and terms, with a discounted rate applied automatically across your usage. +- **Custom enterprise contract:** A sales-configured commitment, duration, and discount negotiated per customer. +- **Reserved + burst:** A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. Contact your account representative to discuss which contract structure fits your workload. ## Cost centers -Cost centers are the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments and view usage breakdowns in Billing Explorer. +Cost centers are the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments. View spend breakdowns by cost center in **Billing Explorer**. -Only admin and billing roles can access Billing Explorer, where they can view usage across all org members. +Only users with the admin or billing role can access **Billing Explorer**, where they can view usage across all organization members. See [Cost centers](/accounts-billing/cost-centers) for setup instructions. ## Invoicing -Invoices are managed by your Runpod account manager and sent to your accounts payable team externally — they are not accessible inside the Runpod console. For invoice questions, billing disputes, or changes to your contract, contact your account representative directly. +Your Runpod account manager handles invoices and sends them to your accounts payable team externally. Invoices are not accessible inside the Runpod console. For invoice questions, billing disputes, or changes to your contract, contact your account representative directly. From 3dc1a5f7a2a1e183b5220333ce1a288eb7289e4c Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Wed, 16 Sep 2026 20:27:08 +0000 Subject: [PATCH 07/11] Standardize enterprise contact to "account manager" on post-paid billing page --- accounts-billing/post-paid-billing.mdx | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index fd6caa8e4..1affc57aa 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -7,7 +7,7 @@ description: "Learn how Runpod's enterprise post-paid billing works: usage is me Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, you're billed under a signed contract at your contracted rates. Your usage is metered throughout the month and invoiced in arrears (billed after usage occurs). - Post-paid billing is available to enterprise customers only. To convert your account or discuss enterprise pricing, contact your Runpod account representative. + Post-paid billing is available to enterprise customers only. To convert your account or discuss enterprise pricing, contact your Runpod account manager. ## How it works @@ -63,7 +63,7 @@ You're billed at contracted rates rather than retail prices. Three contract stru - **Custom enterprise contract:** A sales-configured commitment, duration, and discount negotiated per customer. - **Reserved + burst:** A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. -Contact your account representative to discuss which contract structure fits your workload. +Contact your account manager to discuss which contract structure fits your workload. ## Cost centers @@ -75,4 +75,4 @@ See [Cost centers](/accounts-billing/cost-centers) for setup instructions. ## Invoicing -Your Runpod account manager handles invoices and sends them to your accounts payable team externally. Invoices are not accessible inside the Runpod console. For invoice questions, billing disputes, or changes to your contract, contact your account representative directly. +Your Runpod account manager handles invoices and sends them to your accounts payable team externally. Invoices are not accessible inside the Runpod console. For invoice questions, billing disputes, or changes to your contract, contact your account manager directly. From 3f7b71b365e1e9d7da48530ec2bbe5b118ebc9ce Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 16 Sep 2026 16:51:41 -0400 Subject: [PATCH 08/11] Update post-paid-billing.mdx --- accounts-billing/post-paid-billing.mdx | 1 + 1 file changed, 1 insertion(+) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index 1affc57aa..074dd9f19 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -2,6 +2,7 @@ title: "Post-paid billing" sidebarTitle: "Post-paid billing" description: "Learn how Runpod's enterprise post-paid billing works: usage is metered and invoiced in arrears at your contracted rates, with a different console experience." +tag: "Beta" --- Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, you're billed under a signed contract at your contracted rates. Your usage is metered throughout the month and invoiced in arrears (billed after usage occurs). From 555d72929abd12222972f2cce06b7319881d0c15 Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Fri, 18 Sep 2026 14:08:42 -0400 Subject: [PATCH 09/11] Update post-paid-billing.mdx --- accounts-billing/post-paid-billing.mdx | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index 074dd9f19..dcb6ea494 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -46,15 +46,17 @@ Post-paid accounts have a different console experience from prepaid accounts: ## What gets billed -Post-paid billing covers **Secure Cloud resources only**. Community Cloud usage is excluded from enterprise invoices. +Post-paid accounts are organizations. Organizations use Secure Cloud, so Community Cloud usage does not appear on enterprise invoices. | Resource | Billing dimension | |---|---| | **GPU Pods** | Priced per GPU type. GPU and CPU time are billed while the Pod is running. Storage continues to be billed while the Pod is stopped. | +| **CPU Pods** | Billed while running. Storage continues to be billed while stopped. | | **Serverless** | Flex workers and active workers, priced per GPU per second. | | **Instant Clusters** | Priced per GPU type. | +| **Public Endpoints** | Priced per request, metered as a passthrough at contracted rates. | | **Storage** | Container disk, volume disk, network volume. | -| **CPU Pods** | Billed while running. Storage continues to be billed while stopped. | + ## Contract types From 1a8de74c117cfb2e3bb24830b73271565229471f Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Wed, 23 Sep 2026 17:30:03 +0000 Subject: [PATCH 10/11] Remove enumerated contract types from post-paid billing page Per reviewer feedback: contract shape varies and post-paid is contingent on a custom enterprise contract. Fold that framing into the intro. --- accounts-billing/post-paid-billing.mdx | 13 +------------ 1 file changed, 1 insertion(+), 12 deletions(-) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index dcb6ea494..604aa25e0 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -5,7 +5,7 @@ description: "Learn how Runpod's enterprise post-paid billing works: usage is me tag: "Beta" --- -Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, you're billed under a signed contract at your contracted rates. Your usage is metered throughout the month and invoiced in arrears (billed after usage occurs). +Post-paid billing is Runpod's enterprise billing model. Instead of maintaining a prepaid credit balance, you're billed under a custom enterprise contract at your contracted rates. Your usage is metered throughout the month and invoiced in arrears (billed after usage occurs). Post-paid billing is available to enterprise customers only. To convert your account or discuss enterprise pricing, contact your Runpod account manager. @@ -57,17 +57,6 @@ Post-paid accounts are organizations. Organizations use Secure Cloud, so Communi | **Public Endpoints** | Priced per request, metered as a passthrough at contracted rates. | | **Storage** | Container disk, volume disk, network volume. | - -## Contract types - -You're billed at contracted rates rather than retail prices. Three contract structures are available: - -- **Committed discount:** Fixed duration and terms, with a discounted rate applied automatically across your usage. -- **Custom enterprise contract:** A sales-configured commitment, duration, and discount negotiated per customer. -- **Reserved + burst:** A fixed GPU count at a negotiated rate, with burst capacity available on top when needed. - -Contact your account manager to discuss which contract structure fits your workload. - ## Cost centers Cost centers are the primary billing surface for post-paid accounts. Use cost center labels to attribute spend across teams, projects, or departments. View spend breakdowns by cost center in **Billing Explorer**. From 0ed5878bf7941b210977d529f43ee2287e6f3556 Mon Sep 17 00:00:00 2001 From: lgunreddi Date: Wed, 23 Sep 2026 13:32:10 -0400 Subject: [PATCH 11/11] Update post-paid-billing.mdx --- accounts-billing/post-paid-billing.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/accounts-billing/post-paid-billing.mdx b/accounts-billing/post-paid-billing.mdx index 604aa25e0..ac8d0f14a 100644 --- a/accounts-billing/post-paid-billing.mdx +++ b/accounts-billing/post-paid-billing.mdx @@ -54,7 +54,7 @@ Post-paid accounts are organizations. Organizations use Secure Cloud, so Communi | **CPU Pods** | Billed while running. Storage continues to be billed while stopped. | | **Serverless** | Flex workers and active workers, priced per GPU per second. | | **Instant Clusters** | Priced per GPU type. | -| **Public Endpoints** | Priced per request, metered as a passthrough at contracted rates. | +| **Public Endpoints** | Priced per request, passed through at standard public endpoint rates. Contracted rates do not apply. | | **Storage** | Container disk, volume disk, network volume. | ## Cost centers